Hi tronixmart, the problem is not a bad key. First of all, if you are using Win 7 Home Premium (as I am), Home Basic, or Starter, you will not have a Local Users and Groups option.
It is only for Win 7 Ultimate, Professional, or Enterprise. Jennifer Zhan's second suggestion regarding the changing of 'This account' to 'Local system account' under the 'Log on' tab in the properties window of Office Software Protection Platform is better, but still not adequate. If you try this, as I did, and then manually start Office Software Protection Platform before continuing the Office 2010 installation from the point of error, you will receive a new surprise. The Error 1920 message goes away, but then it is replaced with an oh-so-descriptive dialogue box telling you that 'Microsoft Office 2010 installation encountered an error.' Changing 'This account' to 'Local system account' is useless, because after the error described above, the system somehow reverts the log on selection for Office Software Protection Platform back to 'This account,' with 'Network service' selected by default. The better solution is to give the user account called 'Network service' full permissions for the appropriate folders and registry entries.
Simply follow these instructions I found on another forum: In Windows Explorer: Right Click on the folder OfficeSoftwareProtection Platform from C: Program Files Common Files Microsoft Shared and Microsoft from C:Program data(hidden folder) Properties Security Edit Add Type Network Service OK Check the Full control box Apply and OK. In Registry Editor (regedit.exe): Go to HKEYCLASSESROOT AppID registry Right Click on the folder Permissions Add Type NETWORK SERVICE OK Check Full Control Apply OK This worked for me and many others with the same problem, and took mere minutes to do. Hi tronixmart, the problem is not a bad key. First of all, if you are using Win 7 Home Premium (as I am), Home Basic, or Starter, you will not have a Local Users and Groups option. It is only for Win 7 Ultimate, Professional, or Enterprise. Jennifer Zhan's second suggestion regarding the changing of 'This account' to 'Local system account' under the 'Log on' tab in the properties window of Office Software Protection Platform is better, but still not adequate.
If you try this, as I did, and then manually start Office Software Protection Platform before continuing the Office 2010 installation from the point of error, you will receive a new surprise. The Error 1920 message goes away, but then it is replaced with an oh-so-descriptive dialogue box telling you that 'Microsoft Office 2010 installation encountered an error.'
Changing 'This account' to 'Local system account' is useless, because after the error described above, the system somehow reverts the log on selection for Office Software Protection Platform back to 'This account,' with 'Network service' selected by default. The better solution is to give the user account called 'Network service' full permissions for the appropriate folders and registry entries. Simply follow these instructions I found on another forum: In Windows Explorer: Right Click on the folder OfficeSoftwareProtection Platform from C: Program Files Common Files Microsoft Shared and Microsoft from C:Program data(hidden folder) Properties Security Edit Add Type Network Service OK Check the Full control box Apply and OK. In Registry Editor (regedit.exe): Go to HKEYCLASSESROOT AppID registry Right Click on the folder Permissions Add Type NETWORK SERVICE OK Check Full Control Apply OK This worked for me and many others with the same problem, and took mere minutes to do.
Hey Sir Chump - I like philo wanted to say thank you for the help. I've spent over 5 hours trying to troubleshoot this issue trying various methods (including all the official MS support suggestions) only resulting in more work on my end. I was very close to giving up but thanks to your response my problems are finally fully resolved. Thanks again. (And for those of you out there who found this information useful as well - take one more minute out of your lives to show some appreciation for the person who helped you out.).
I did the following and am still having issues. Click on window, computer- in the search key type 'OFFICESOFTWAREPROTECTION' from the list provided, I right clicked on the OFFICESOFTWAREPROTECTION PLATFORM folder. I added Network Service and gve it full control I unhid files and found program data on the C:.
Right click and add network service there too. I have norton that would not allow changes. But the other files were updated w/o issue. I followed the registry editor directions too. Reboot tried running the program again and received the same 1920 error. I did note that I had program file and program file (x86).
There was no office software protection under the program file (x86). Any suggestions? Also for me following resolution works (with proper permissions, as I am the administrator): 1) For windows XP & server 2003 a. Click Start and click Run.
Type the following command line, and then press ENTER: cacls 'C: Program Files Common Files Microsoft Shared OfficeSoftwareProtectionPlatform' /t /e /p 'Network Service':F c. Try the install of Office 2010. 2) For windows Vista and windows 7 a. Click Start and click Run. Type the following command line, and then press ENTER: icacls 'C: Program Files Common Files Microsoft Shared OfficeSoftwareProtectionPlatform' /grant 'Network Service:F' /t c. Try the install of Office 2010. I was having a very similar issue!
I was trying to get rid of some odd remnants of a malware thing and wound up installing Malwarebytes. After running it and subsequently installing the newer version, I found that my install of Office 2010 wasn't working! I kept getting an error saying it couldn't be verified even though I've been using the software for over 7 years. I was ready to do a full reinstall of Windows since I NEED my Outlook and Word until I found this post using a very complex and exact search parameter. Somehow or another, Malwarebytes had altered my registry thinking it was in error but it actually did more harm than good.
Now I just need to replace my data files (which I had backed up) and get back to work!
Hi, The technologies are aimed at helping prevent piracy and protect customers from software tampering while making licensing easier to manage. Microsoft Software Protection Platform, the technologies will introduce improvements in how Microsoft software activates, is validated online and behaves when tampering or hacking is detected. As Microsoft Software Protection Platform is using more CPU usage, it might be detecting some unusual activities. Are you facing any performance related issues?
I suggest you to do a complete virus scan using Windows Defender. Help us with more information to assist you further. Regards, Guru Kiran. Hi, If your security software didn't find any virus/malware, l et’s boot the computer in Safe Mode and check if issue reappears.
Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using. You may refer to the article mentioned below to boot the computer in safe mode. If computer works fine in safe mode then try to perform clean boot and see if it brings any difference. Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
How to perform a clean boot in Windows Note: Refer ' How to reset the computer to start normally after clean boot troubleshooting' to reset the computer to start as normal after troubleshooting. Do keep us updated. Regards, Ramesh Kumar.
Hi, There might be a chance that there is some system file corruption. So, I would suggest you to run SFC scan and see if it brings any difference. System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 10. Press Windows key and X at the same time.
Choose Command Prompt (Admin) from the context menu. In the command prompt, type sfc /scannow and hit Enter. Exit command prompt. For more information refer to this link: Use the System File Checker tool to repair missing or corrupted system files Do keep us updated. Regards, Ramesh Kumar. Hi, If issue persists try to create new user profile as an administrator and see if issue persists in new user profile.
For creating new user profile you may refer to the steps provided below. Press Windows key + R. Type control userpasswords2 and click OK. Click on add under users tab. Click the option, 'Sign-in without a Microsoft account. Click on Local account.
Choose a name for the account. Add password if you want to. Apply and click OK. For more information you may refer to the article mentioned below and see if it helps. Do keep us updated. Regards, Ramesh Kumar.
Hi, I would suggest you to run a full scan using Microsoft Safety Scanner (MSS) to make sure that the Computer is virus free. The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.
Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again. Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss. Do keep us updated.
Regards, Ramesh Kumar. I would actually like you to explain the users to delete or cripple the reg. Key (hint: 'sppsvc' from HKLM SYSTEM CurrentControlSet Services) and stop this ludicrous, crazy thing once and for all.
Error 1920 Office Software Protection Platform
It's not an essential platform for Windows to run and it's also collecting & sending data (god knows what) from my own property. If MS can't protect their products without interrupting my convenience and invading my privacy they should not attempt to do so. I, as well as many people like myself demand the method to get rid of the service until MS finds a silent way of piracy checking. My CPUs are there for computing for what serves MY best interest and only.
Why does this Service generate so many events? Can is the performance impact for the end-user? Here is one of the Events: Log Name: Application Source: Office Software Protection Platform Service Date: 1/27/2012 12:48:46 PM Event ID: 1003 Task Category: None Level: Information Keywords: Classic User: N/A Computer: LT7-LSLIFKIN.nst.local Description: The Software Protection service has completed licensing status check. Larry, The OSPP service generates these Events as it verifies licensing for Office. The overhead for this is very low. As you have discovered you can control how long the process will stay running. You can also control how frequently it makes a renewal request to the KMS Host - default being every seven (7) days.
Borrowing from a note by Ted Way at: 'Although the OSPP service will be started, there will be no network traffic with the KMS host if you're activated. The purpose of this is because the licensed state lasts 180 days, so by re-activating often, you will have as close to 180 days as possible. If you are not in the licensed state (you are not activated), then activation will be attempted every 2 hours.
With that said, you can change the reactivation interval. Just use the slmgr.vbs /dri command on your KMS host, and specify the number of MINUTES of the reactivation interval. The default is 70,560 minutes (7 days). You can change that to a max of 30 days. This is one way to reduce traffic. Regardless of what you choose, the KMS transaction is 250 bytes, so it is a very low burden on the network.'
There is some other relevant information at the link referenced above. Hope this is helpful.
Regards, JalalB - MSFT. Larry, The OSPP service generates these Events as it verifies licensing for Office.
The overhead for this is very low. As you have discovered you can control how long the process will stay running. You can also control how frequently it makes a renewal request to the KMS Host - default being every seven (7) days. Borrowing from a note by Ted Way at: 'Although the OSPP service will be started, there will be no network traffic with the KMS host if you're activated.
The purpose of this is because the licensed state lasts 180 days, so by re-activating often, you will have as close to 180 days as possible. If you are not in the licensed state (you are not activated), then activation will be attempted every 2 hours. With that said, you can change the reactivation interval.
Just use the slmgr.vbs /dri command on your KMS host, and specify the number of MINUTES of the reactivation interval. The default is 70,560 minutes (7 days). You can change that to a max of 30 days.
This is one way to reduce traffic. Regardless of what you choose, the KMS transaction is 250 bytes, so it is a very low burden on the network.' There is some other relevant information at the link referenced above. Hope this is helpful. Regards, JalalB - MSFT. Larry, Thanks for that clarification. You are correct, KMS will not play a role when using MAK.
The overhead associated with MAK will be even lower than that with KMS (which itself is very low). However, the service is responsible to perform licensing checks periodically to ensure that the hardware is consistent with the one it was originally activated on - thus the event log entries that you are seeing. This is perfectly normal. Having said that, are you seeing any significant performance degradation when this service is running?
If not, what you are seeing is normal behavior. Regards, JalalB - MSFT. JalalB We had one client complain about extreme slowness while searching within Outlook 2010. While reviewing and scanning through the Event Logs, I came across this. So I was concerned that it might have had an impact. No one else is complaining and I too am using Office 2010 and have not noticed any system performance degradation. I modified the Registry Key on my system to allow the process to only run for a 60 second window once started, so that it will not consume too much time and resource.
Do you have any recommendation as to the shortest possible time to allow this process to run after it has started? LSS - NST Systems, MicroSoft Partner. Larry, Thanks for the follow-up question. I suspect that the slowness when searching within Outlook 2010 issue is not related to the OSPP service, as there is minimal overhead associated with this service. In regards to the recommendation around the setting for InactivityShutdownDelay, our recommendation is that if you chose to set it, you set it to 300 seconds. Please note that this setting should not be used with KMS or on pre-Windows Vista systems. Hope this helps.
Jalal Regards, JalalB - MSFT.
The Office Software Protection Platform service is generally started on demand when a user has started Office, however, there are license types which can start the service otherwise (such as those using a Key Management Server). As for stopping the service, there are several reasons we do not automatically shut down the service by default. These reasons are based on Office's cross OS version compatibility, communications from our users about their Office usage profile, preferences, resource usage profile, and differing ways in utilizing the service between Office and Windows. That said, while we do not default our service to timing out after inactivity, if this is something your organization values, you have the ability to control this. You may set the following registry key: Key: HKEYLOCALMACHINE SOFTWARE Microsoft OfficeSoftwareProtectionPlatform ValueName: InactivityShutdownDelay ValueType: DWORD ValueData: The number in seconds, that the Office Software Protection Platform will stay running for, after the most recent activity. The windows default for this is 300 seconds.
After setting this key, simply restart the Office Software Protection Platform Service to use the new settings.Credits to Tianyu from Microsoft Office Licensing Development!:). Similar help and support threads Thread Forum I am just finishing a clean reinstall of EVERYTHING onto a new drive. I had hoped, once I'd installed Win 7 Pro x64 in the new drive, I'd be able to put the other drive back in the system to transfer certain files. But every time I did, it rendered the new drive unbootable, even after I'd taken. General Discussion this is probably a dumb question, but if a service is disabled (HKLM System CurrentControlSet Services), will that stop the scheduled task from running also? What if set to 'manual'? Performance & Maintenance I see a service running in Process Explorer called VBoxSVC.exe It runs every time I boot the machine.
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It goes into a loop, just banging away. Since this was only happening on a test machine with the Original Tech Preview Build (Oct 2014, 32 bit), but not on another test machine of mine running the latest 10041 build, I went ahead and upgraded the machine with the old build to the latest.
That solved the problem for me.at least so far. So if you are still running an old build, upgrade it and let us know if that solves it for you.